FAQ’S

Orders placed before 5pm EST typically ship the same business day. Orders may take up to 3 business days during busy periods.

We are not responsible for carrier or custom delays, or lost packages.

If there are any issues with the delivery or contents of your package, please contact us within 2 days of receiving your package.

Any packages returned due to incorrect addresses will be refunded.

***Please be advised that during summer months when temperatures reach 80 degrees and higher, some solid products, including candles, that contain natural oils may begin to melt when exposed to high temperatures for a prolonged period. Please make sure to follow your tracking to assure your package does not remain outside once delivered, to minimize prolonged exposure to heat. We are not liable for melted products. If any of your solid products have begun to liquify, keep them right side up and allow them to cool back to room temperature in a cool environment.

We are customer - centric and believe in providing the ultimate customer experience. Understandable, all sales are final due to hygienic reasons. Your well-being is at the center of our hearts, so if you are experiencing an issue with your order or if we fall short of your expectations, please reach out to us immediately at info@theleaco.com.

Monthly subscriptions will be available June 1, 2023. If you are interested and would like to know more details, please contact us at info@theleaco.com

Yes, you can arrange pickup by emailing info@theleaco.com

Absolutely, please email us at info@theleaco.com to discuss wholesale partnering and specialized soaps / products.

Saponification is the process in which triglycerides are combined with a strong base to form fatty acid metal salts during the soap-making process. The distribution of unsaturated and saturated fatty acid determines the hardness, aroma, cleansing, lather, and moisturizing abilities of soaps.

In other words, saponification is the chemical reaction during the soap-making process in which the building blocks of fats and oils (triglycerides) react with lye to form soap.

98% of the chemical in lye is dissolved as soon as the fats and lye solution are mixed. Then, the soap is cured for 4-6 weeks in which the other 2% is dissolved.

In general, a 5 ounce bar of handmade soap will last between 2.5 -3.5 weeks with daily use and with proper storage between uses. An average shower uses between 6 and 7 grams of bar soap, with variations based on personal use and water temperature and hardness.